Support and Advice

This is the support and advice page

How do I light my stove?

Lay paper and kindling (or firelighters) on the grate with small logs or coals on top.
Open top air inlet and bottom air inlet.
Light stove and close door.
When logs start to burn, close the bottom air inlet and use only the top air inlet to control the fire.
For some coals it may be necessary to have the bottom air inlet open a fraction all the time and to have the grate cracked open a fraction.

How do I know if my wood is dry?

If you do not know the history of the wood, then you must assume the wood is wet. Wood naturally dries at a rate of 1 inch per year, so it will take 6 years to dry a 12 inch log, split logs dry at an increased rate. A 12 inch log takes 8 weeks to dry in a kiln to achieve a moisture content of 20% or less.

DO NOT be tempted to dry your logs by the stove - all you are doing is increasing the likelihood of burning down your house.

DO NOT burn wet wood with solid fuel, as a very aggressive acid is created which is lethal for the stoves, chimneys and flues.

Why should I burn wood?

Wood fuel can be carbon neutral. It absorbs as much carbon dioxide in its growth as it releases when it is burnt. Trees also reduce the level of air pollutants by intercepting airborne particles and absorbing pollutant gasses. Reducing carbon emissions that lead to greenhouse gases means wood is the fuel of the future. However, this is dependent on the cycle being maintained, hence Woodwarm`s commitment to Trees for Cities. We plant a tree for every Eco stove sold. Woodwarm would like to politely suggest that every stove user plants a tree at least once a year. There are many reasonably priced charities in the Uk which will plant a tree for you. We use  

However, all fossil fuels (coal, anthracite, brown coal, peat, oil, gas and lpg) emit carbon dioxide when they are burnt. It is, therefore, very important to think about ways of reducing these emissions. This can be done by ensuring that your heating system is efficient, well maintained and incorporates adequate controls. You should also undertake other energy saving measures, such as increasing the insulation of your house.

The list below shows typical carbon dioxide emissions per week for different principal fuels used in the average house.

  • ELECTRICITY 130kgs
  • COAL 120kgs
  • OIL 90kgs
  • GAS 70kgs

Recommended Solid Fuel for Woodwarm Stoves

A Woodwarm Fireview Multifuel stove will burn coal and some smokeless fuels as well as:

  • Brown coal ‘Lignite' sold as compressed briquettes (Union Briquettes). A European peat-like coal widely used for power generation in Europe, not suitable for smokeless areas, but a good easy fuel.
  • Peat, rarely sold as fuel in England - not suitable for smokeless areas, but useful if you can get it.
  • Naturally smokeless Anthracite - use large nuts and small nuts. The rocky cinders from Anthracite can cause even the best riddling grate problems, but it is a good fuel.
  • Homefire and Homefire Ovals, manufactured smokeless. It is a good fuel and easy to handle.
  • Housecoal. This is dirty fuel to handle and to burn. It needs to be burnt on a high heat with a good combustion air mix to stop a lot of tar deposits. Clean flueways often, tarry glass will tell you if you are not burning hot enough.
  • Other Fuels. Be aware that cheap solid fuel is likely to be high in petro-coke (coal derived from chemicals). This fuel is likely to be destructive to the structure of the stove.

Always burn dry Fuel. Always de-ash frequently. However, if you have any queries consult your Approved Coal Merchant Scheme member for further types and availability. The Solid Fuel Association helpline will give it to you - Tel No 0845 6014406. Do experiment to find the best one for you, or mix them if you wish, however NEVER burn wood with solid fuel as a very aggressive acid is created which is lethal for the stove, chimneys and flues.

What air gap should there be around the stove?

All stoves need at least 150mm to sides & rear and 450mm above; it is important to have a good air gap around the stove to aide with the natural convection generated by the stove, it will also be useful when installing or servicing the stove. Please check your installation manual for distance to combustibles. 

What is considered to be a safe distance from combustable materials?

Please refer to page 3 of the installation manual for the relevant information relating to each stove model for the minimum distances to combustibles  in the immediate vicinity of the appliance. 400mm around the stove would be advised as a minimal distance to combustibles such as log baskets and wooden furniture.

Also please remember that Hetas recommends and document J of the Building Regulations for flue pipes states that combustibles should be kept to a minimum of 3 times the diameter of the flue.  

If you have a combustible mantel or surround, a constructed heatshield with an air gap of at least 12mm to allow cool air to flow into the space between the shield and the material can provide adequate protection to reduce the distance to 1.5 times the diameter of the flue. (See diagram below)

Always use a qualified installer and use his/her recommendations and advice on how flues should be fitted. 


Does a canopy affect the heat output in any way?

There is slightly more output because of the increased surface area of the canopy compared to a flat top.

Should my chimney be lined?

Document J Building Regulations says that a chimney doesn't have to be lined as long as it is sound and is suitable for its intended use.

However, if there is any doubt about the integrity of the chimney, line it, Carbon Monoxide (CO) poisoning was accredited to 20 deaths in 2007/08 (source HSE).

Can I buy direct from the factory?

Sorry no, our handpicked and immensely hard working sales outlets can provide you with a bespoke service, from choosing which stove is perfect for your requirements, right to finish of your installation. Your agent would be your first point of call for any technical, installation, or after care spares queries.  Please see our dealer locator for your nearest stockist.

Where can I find a brochure for your stoves?

You can email us (see the 'Contact Us' at the top of the screen) and we will send one direct to you, ask for one at your nearest stockist or see the downloadable PDF version on the home page of this website.

What refuelling rate is assumed in calculating your outputs?

As an example, on the Fireview 6kw model, 1.5 hours was deemed to be the optimal refuelling rate to achieve 79.9% efficiency when tested.

Please download appropriate stove Product Manual for accurate times. 

What size hearth do I require?

Hearth projection should be at least 300mm in front and 150mm to sides and to the rear, if there is enough room go 50mm beyond swing of door. Document J recommends a minimum of 225mm front hearth projection on a closed appliance.

How do I purchase spares for my stove?

You can purchase them through your nearest, carefully selected stockist, use the dealer locator on the home page or contact us direct at the factory and we can send them directly to you. On our homepage at the top there is a contact us button. Or call us on 0188435806 during office opening times. Mon - Thurs 9am till 4pm and Friday 9am till 2pm. 

Are Woodwarm Stoves stoves CE approved?

All our stoves are CE approved, please download the specification sheets for the results.

The brochure mentions the stove is also available with straight sides, what is meant by this?


The base width increases to the same as the firebox so that the width is constant throughout the height of the stove, as we hand build every stove we are able to alter the design to customer requirements and this seems to be one of the most common alterations.

Where can I buy wood which is good to burn?

Woodsure, the UK’s only wood fuel quality assurance scheme, has launched a Ready to Burn initiative to help homeowners look after their stoves and improve air quality.

Air quality and wood fuel has become a hot topic and stove owners are being asked to think about the impact of burning poor quality firewood has on the environment. A stove is only as good as the wood it burns and so the Ready to Burn stamp of approval will reassure those who purchase firewood/briquettes with its logo that they are dry enough and immediately ready to burn. To find a supplier go to :-

What date does the Defra Approved Air Quality Standard for stoves start?


In the year 2022 any stove sold will have to meet the Ecodesign Ready and Defra approved standard. Look for these Logos. 


If I have a Woodburning stove, can I still use it after 2022?

Yes, If you purchase a stove before 2022 you may continue to use it. The new standards only affect the sale of new stoves after 2022.

Are Wood burning stoves going to be banned?

No, please read the letter below from Therese Coffey MP which clearly states this. Also after 2022 only stoves which meet the new standards will be on sold in the UK.


Can I use my existing stove after 2022?

Yes, you will be able to continue to use your existing stove. But to minimise air pollution you should follow guidelines about what fuel to burn and also you should have your stove serviced and swept regularly.

Is my area a smoke control area?

Go to… and enter your postcode, to see if you are in a smoke controlled are.

How much does burning wood on an open fire contribute to air pollution?

Pollution statistics include open fires from inside and outside which do not reach the high temperatures needed to burn off all pollutants. So anyone burning an open fire would be wise to consider upgrading to a wood burner. An inset stove not only burns cleaner, it also radiates 80% of the heat into a room opposed to 20% to the room from an open fire.

Are wood burning stoves cleaner than open fires?


Yes, A wood burning stove which meets the Defra Clean Air Strategy generates more heat to your room and can emit up to 90% fewer emissions than an open fire.

What if I live in an area which isn`t smoke controlled?

The new Air Quality Strategy covers all areas, including the countryside. This means that only wood burning stoves which have passed the 2022 clean Air Strategy can be sold within the UK after Jan 2022.

Can I burn logs I find in a field or woods?

Firstly, I would ask permission from the land owner.

If you do not know the history of the wood, then you must assume the wood is wet. Wood naturally dries at a rate of 1 inch per year, so it will take 6 years to dry a 12 inch log, split logs dry at an increased rate. A 12 inch log takes 8 weeks to dry in a kiln to achieve a moisture content of 20% or less.

DO NOT be tempted to dry your logs by the stove - all you are doing is increasing the likelihood of burning down your house.

DO NOT burn wet wood with solid fuel, as a very aggressive acid is created which is lethal for the stoves, chimneys and flues.

Can I read The Government Air Quality Strategy for myself?

Is there a scrappage scheme for old woodburning stoves?

Not yet. (2019) The government is looking into this for the future.

Can Woodwarm Stoves be installed in Smoke Exempt areas?

The Phoenix ECO Ranges are compliant beyond 2022 . The The Phoenix range, (except the Phoenix Firebug 10kW) and The Foxfire SE version are all approved to be installed into smokeless zones until 2022.

How many millimetres does a Heatshield add to a stove?

A double Heatshield adds 70mm to the depth of a stove. This is made up by a spacer of 35mm and an additional spacer of 25mm. The extra 5mm is the fixings.

How do I use my Phoenix Gas stove hand control?

For helpful hints on how to use the Phoenix Gas Stove remote control, go to